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Warranty & Return Information

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Aftercare Warranty Information

CSC Motorcycles Warranty & Return Information

Your CSC Motorcycle comes with a 1-year unlimited mileage warranty that covers materials and workmanship for all components, except consumables or wear items. Consumable and wear items include brake pads and rotors, clutch components, fork seals, chains, tires, inner tubes, hand grips, sprockets, and batteries. These items may be covered at CSC’s discretion if a failure occurs that is not related to wear. Batteries have a 6-month replacement warranty for failures not related to abuse, neglect, or sitting.

Further exclusions include damage caused by alteration or modification to a stock part, neglect, abuse, or by accident or negligence. Lack of maintenance or improper storage procedures, as well as the use of unauthorized lubricants, chemicals, or fuels that are not compatible with or recommended for this vehicle, are also excluded. Additionally, failure of a part due to exceeding the manufacturer's R.P.M. limits or intended use or non-operation is not covered. This includes fuel delivery components that have failed due to bad fuel.

For any warranty claim, please contact CSC Motorcycles for help with troubleshooting and diagnostics. Replacement parts will be sent directly to you via standard ground shipping at no charge. No warranty service will be covered without pre-authorization.

The warranty is valid from the date of purchase by the original purchaser and is non-transferable.

If you have any further questions or need assistance, feel free to ask!

All returns are subject to a 20% restock fee. No returns without receipt. No returns on electrical items. No returns on motorcycles. No returns after 14 days. No returns on special orders or close out items.

 Closeout Items

All sales on closeouts are final, sold without a warranty and non-returnable.

Pre-Order Cancellations

Pre-Order cancellations held longer than 30-days from contact that your motorcycle is ready will be subject to a 25% re-stocking fee.

 

A Note About Batteries:

When we prepared your motorcycle, we used a top-of-the-line Optimate battery charger/ tester to insure we install a good battery. It was then successfully test ridden before it was packed and shipped. The last thing we would want is a customer that can’t start and ride their brand-new motorcycle when they first receive it.

 

For SG and TT owners, please refer to the starting instruction on your owner's packet, website https://cscmotorcycles.com/content/tutorials/TT250-Starting-Procedure_Rev01.pdf, or YouTube channel https://www.youtube.com/watch?v=a3ffxb5z8dw&list=PLi3kEU4PF--9wp1Q-_S-c3VVOEl1meGiV&index=14&t=414s

  • Batteries perform poorly in the winter, whether they are new or not. Starting your engine puts a big drain on your battery. They work very hard for their small size and it’s very easy to completely drain a battery attempting to start a stubborn engine.
  • Starting your bike every 30 days to warm up the engine and circulate fresh gas through the fuel system is a good practice, but this does  not allow enough time for your alternator to fully charge your battery. The motorcycle does have a high-power alternator. In order for it to completely charge a dead battery, you will have to ride your motorcycle at speed for 3 to 4 hours. It’s the same time it takes to completely charge your battery on a battery charger.
  • Motorcycle batteries deplete 1% of their battery capacity everyday they sit, and this leaves them suspectable to internal corrosion and irreputable damage.

 

The battery needs to be on a trickle charger to maintain a 100% charge and its health when sitting longer than 30 days.

If you suspect a faulty battery and want to submit a warranty claim, we need proof that the battery is defective and not just dead from sitting or failed starting attempts.

  1. Batteries have a 6-month warranty from the date of purchase.
  2. Please take your battery to an auto parts store and have them charge and test it. Their equipment will show a reading or either “GOOD” or ”BAD”.
  3. Take a picture of this result and submit it for your warranty claim.
  4. Only if the battery is shown to be faulty will we sent out a replacement.
  5. If the battery is tested to be good and you are still experiencing technical issues, please contact CSC Motorcycles for further diagnoses.

 

Ebike Return Policy

To return an ebike, you must contact CSC within seven (7) days of receiving your ebike. You must receive prior authorization from CSC. The ebike must have less than five (5) miles on the odometer, be free of any wear and tear, dirt, dust, or any other signs of use and must be in the same packaging and condition that you receive it. All items that were inside the box must be included (charger, keys, hardware, tools etc.). Any warranty issues must be resolved prior to processing a return and any damage that occurs from return shipping is the customers responsibility. Refunds will be made after the ebike is received and inspected. CSC can provide logistic assist, but customer is responsible for return shipping and its associated cost. A 20% restocking fee will apply. 

 

E-Bike Warranty

CSC ebikes are protected against manufacturing defects in material or workmanship for ninety (90) days after receipt of the ebike by the original owner and is non-transferable. CSC Motorcycles will provide replacement parts only and is not responsible for labor or shipping costs of the replacement part. CSC Motorcycles reserve the right to request the defective part back for testing before providing the replacement part.

This warranty is only applicable to private individuals who use the ebike for personal leisure or transportation. Please contact CSC for specific warranty terms and conditions if the ebike is used for commercial use. The warranty is expressly limited to the replacement of a defective parts and hardware. 

Warranty Does Not Cover:

  • The battery is not warranted from damage resulting from dropping, water damage, power surges, use of an improper charger, improper maintenance, abuse, and normal wear.
  • Normal wear and tear of component.
  • Normal wear and tear consumable parts (tires, tubes, brake pads, battery, cables and housing, grips, chain and spokes).
  • Neglect in performing general maintenance.
  • Any damage or defects resulting from failure to follow instructions in the CSC owner’s manual, improper assembly, accident, collision damage, misuse, neglect, abuse, commercial use, alterations, modification, installation of parts or accessories not originally intended or compatible, operator error, acts of God, water damage, extreme riding, stunt riding, or used in racing.
  • Any damage or defects caused by improper transport.
  • CSC will not be liable and/or responsible for any damage or failure caused by any unauthorized service or use of unauthorized parts.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR IT’S COMPONENTS IS COVERED BY THIS WARRANTY SHALL BE IN THE SOLE DISCRETION OF CSC.

SHIPPING INFORMATION

Calculated Shipping

CSC Motorcycles offers calculated shipping options at checkout based on the size and weight of the package. The shipping service you select provides a real-time quote of the expected delivery time and fee from the provider. CSC Motorcycles does not guarantee the accuracy or timeliness of the quote. Sometimes, the shipping service may have technical problems that affect the price or delivery. 

FREE SHIPPING in the lower 48
We offer free shipping to the contiguous 48 states on orders over $100 on most parts and accessories. Some special restrictions apply to oversized items and certain discounted items. CSC Motorcycles will decide the shipping method on all Free Shipping orders. Certain shipping services have restrictions to various addresses. If CSC Motorcycles cannot ship our desired method for free shipping to the address provided, we may contact you to request a different shipping address if a different shipping address cannot be provided than we may require a shipping charge to complete your order.

We charge calculated shipping to Alaska & Hawaii
Please contact us for more exact shipping rates to Alaska and Hawaii if you feel shipping is calculated incorrectly.

International shipping is available for most items. Customers are responsible for any import fees and taxes on international orders. Warranty and returns for international orders are at CSC Motorcycles' discretion. Contact us for a shipping quote.

SHOP WITH CONFIDENCE

At CSC Motorcycles, we want you to shop with confidence and enjoy your purchase. That’s why we offer a price match policy that allows you to request a price adjustment if we lower the price on the same motorcycle or electric bike within 7 days of your purchase date. Whether you buy online or in store, you can take advantage of this policy and get the best deal possible.

To request a price adjustment, you need to contact us within 7 days of the price drop and provide proof of purchase. You can call us at  (800) 884-4173  or email us at info@cscmotorcycles.com. We will verify the price difference and refund you the difference to your original form of payment.

Please note that our price match policy does not apply to products that are out of stock, discontinued, damaged, used, or refurbished. We also reserve the right to limit the quantity of items eligible for price matching and to decline any requests that are not reasonable or in accordance with our terms and conditions. Current ads supersede all previous ads and sale prices.

We appreciate your business and hope you enjoy your CSC motorcycle or electric bike. If you have any questions or concerns, please feel free to contact us anytime. Thank you for choosing CSC Motorcycles!