CSC Motorcycles Customer Policies

Vehicle Policies

Motorcycle Vehicle Warranty Policy

All new motorcycles include a 6-month warranty that covers defective parts only. This manufacturer warranty does not cover labor costs, wear items, or damage caused by accidents, abuse, or neglect. Very minor scuffs and scratches are also not covered.

CSC Motorcycles also offers extended service contracts for customers who would like to expand their service options beyond the free 6-month warranty for an additional cost.

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Motorcycle Refunds & Returns

All motorcycle sales are final. Under state law, there is no cooling-off period for vehicle sales, and we do not issue refunds for motorcycles.

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Motorcycle Shipping Policy

We use third-party LTL (less than truckload) carriers to deliver motorcycles. Transit time is typically 2-10 business days, but may be longer depending on your location and during holiday seasons. You cannot cancel or refuse an order due to extended transit times.

We will notify you before shipment if any additional charges exist for outlying or remote areas. Some locations may require you to pick up your shipment from a carrier's dock. If you miss your delivery appointment, refuse the shipment for no reason, or if the bike is sent back to us without prior approval, you will be responsible for all shipping costs, redelivery costs, and any applicable storage fees. The trucking company has the right to charge you storage fees if you do not take delivery of the motorcycle by the date they give you.

If you feel there is major damage to the shipment, please call us at 800-884-4173 while the driver is present. We may require you to refuse delivery if there is noticeable major damage. If you accept the delivery “free & clear” and later find damage, we will not be able to file a claim with the shipping company.

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Motorcycle Year of Manufacture

We list the year of the motorcycle on our website. Foreign vehicle identification numbers (VINs) may be one or two years behind the U.S. calendar year. We will not issue refunds or accept returns due to the year of manufacture. If the VIN year is a mandatory part of your purchasing decision, you must notify us for clarification before you make the purchase.

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State Laws on Motor Vehicles

All CSC Motorcycles are Street legal in all 50 States.

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Vehicle Registration

Any on-road motor vehicle must be tagged, titled, and registered. Please refer to your state laws for compliance and procedures where an MSO is required for on-road registration.

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Parts & Accessory Policies

Parts & Accessories Warranty Policy

For parts and accessories, if you believe you have a defective part, you must contact CSC Motorcycles within two days of receiving the item to report the issue.

For damaged parts or accessories, shipments cannot be refused upon delivery. If you refuse delivery, you will be responsible for shipping costs and a 20% restocking fee. If you receive a damaged or missing item, you must notify us by filing a claim on our website within two business days.

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Parts & Accessories Shipping Policy

You can cancel an order for parts or accessories for a full refund if you do so within 24 hours of placing the order or before the item has shipped, whichever is greater. Refunds will be processed once we confirm the item has not yet shipped. Please allow up to 10 business days for the refund to reflect on your credit card statement.

All orders are processed and shipped within three business days from the date of purchase, usually via FedEx or USPS. Tracking numbers are emailed within three business days of shipment. We will contact you if an item is out of stock and cannot be shipped within seven days of the order date. Shipments returned due to an incomplete address will require you to pay reshipment charges.

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Parts & Accessories Refunds & Returns

If you wish to return a part, you must request a Return Merchandise Authorization (RMA) number from our sales team before shipping it back. The item must be returned within 14 days of delivery, be in new condition, and in its original packaging. The customer is responsible for all shipping charges, including the cost of return shipping, and the original shipping cost is non-refundable. A 20% restocking fee will be applied to all parts and accessories refunds.

All electrical items are a final sale and are non-returnable. If you receive an electrical part you believe to be defective, you must contact us to file a claim within two business days. We can help with technical support or replacement parts.

Any unauthorized packages returned without a valid RMA number on the exterior will be refused and sent back to you. Freight collect and C.O.D. packages will not be accepted. Refunds will be processed once the returned item is received at our warehouse or we confirm the item has not yet shipped. Please allow up to 10 business days for the refund to be processed.

We are not responsible for lost or stolen packages. If a package is not received despite being marked as "delivered," it is your responsibility to file a report with the shipping service. If you have not received your item within 14 days of your order and have not been contacted by CSC Motorcycles regarding a delay, please contact us for assistance.

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General Terms & Conditions

Credit Card Chargebacks

By purchasing a product from CSC Motorcycles, you waive your right to charge back your credit card under any circumstance once the product has shipped. You agree to resolve any issues directly with us in accordance with our policies. The chargeback process is costly and time-consuming for us, and we are committed to resolving all issues efficiently when you allow our team to work with you. The first step is always to contact us at info@cscmotorcycles.com.

Waiver of Liability

By purchasing any items from our website, you acknowledge that you are at least 18 years of age. You understand that riding a vehicle can be a dangerous activity that may result in serious injury or property damage. You voluntarily assume all risks of loss, damage, or injury while using the vehicles we sell. You agree to release and forever discharge CSC Motorcycles and its parent company from any and all claims, actions, damages, or expenses related to your use of these vehicles. You are aware that by purchasing an item, you assume all risk and waive certain substantial rights you may have.

Privacy & Intellectual Property

We are committed to protecting your privacy. We will not disclose, sell, or distribute your information outside of the primary functions of CSC Motorcycles operations. All web copy, videos, images, text, and graphics on this website are our intellectual property, protected by copyright law. Reproduction of any of this content without express written permission is a direct violation of our trademarks and will result in prosecution to the full extent of the law.

Changes and Inaccuracies

We are not responsible for typographical, technical, or descriptive errors. Prices are subject to change, but once your order is placed, there will be no refunds or reimbursements if the price changes. We reserve the right to cancel any order for any reason, including pricing errors.

Breach of Contract

The terms and conditions here serve as a final and binding agreement between CSC Motorcycles and you, the user/buyer. In the event of a breach of this contract, initiated by you, you agree to pay any costs associated with collection of payment due or removal from any Public Communication medium, any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violate the law regarding CSC Motorcycles, its products or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs and any associated costs.

As CSC Motorcycles is principally owned and located in Azusa, Los Angeles County, California, legal venue will be enforced within the boundary lines of LA County, California.